Although the computer is new, always the hard disk can fail, so we have to use a professional to recover the information, or to get it to boot the operating system.
In notebook computers is very common hard disk problems. It is a delicate component suffers struck by how small. They usually begin to break down some sectors, giving errors when doing the scandisk and ultimately get for not starting the operating system. If the error is physical often heard a noise every time you want to read hard disk. In this case the replacement is the only solution. Still, the data they contain can be recovered almost always and burn them to CD or another disk.
We encourage users to not move the laptop during shutdown, or during power up the computer. The disc spins, and if you move during that time may be damaged sectors. If the time is moving on or off, the sectors that can be damaged are the boot, so we can find that will not start the operating system.